Customers are entitled for cancellation of order within 14 days of purchase.

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@oroae.ae

We will reimburse the customers through the same means of payment used by them while purchasing

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions For Returns:

In order for the goods to be eligible for a return, please make sure that

The goods were purchased in the last 14 days

The goods are in the original packaging

The Following Goods Cannot Be Returned:

The supply of goods made to your specifications or clearly personalized.

The supply of goods which are damaged or tampered.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and track able mail service.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Our Business Address Or pick up

Return Policy